Help Center

Shipping destinations:

• We ship both locally and in the US only.

Shipping times:

• Local orders take 2-3 business days to be delivered to you and we ship within 5-7  business days statewide.
• Shipping time might vary depending on location, shipment method and other factors.
  

Shipping cost:

• Orders will be charged for shipping depending on your chosen delivery method.. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments from via Credit Cards and Debit Cards. . 

Your 100% satisfaction is important for us. 

• If a product arrives damaged or was faulty upon a delivery - we offer 100% refund upon return of product, along with emailed pictures of the faulty product. .
• Timing: we have a 7-day Return Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email legadocharrous@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within 2-7 business days.

Our support team is always happy to guide you at any step!

• Where customers can track their orders? You will receive an email with the tracking number.
• Is it possible to change the order and how it can be done? All orders will be final.
• How to take care of my new product? Read the label attached to the item.
• If customer received only part of the whole order, what should be done? Please contact us by email at legadocharrous@gmail.com. name the subject with your order number.
• Can a loyal customer get a discount? They are not any loyalty programs available yet.
• When is the next promotion? Follow on Instagram to be updated on the latest promotions.
• Can the seller send you product test samples? Unfortunately, no.
• Privacy policy.
• How can an order be cancelled?  An order can be canceled within 24 hours, and that it has not been shipped.
• If an order is shipped, separately will there be double shipping charge? No.